Refund and Returns Policy

Refund and Returns Policy

Thank you for shopping at FitFrHome (https://fitfrhome.com). We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms under which you may return products or request refunds for purchases, including subscription products. Please read this policy carefully before making a purchase.

1. General Return Conditions

We accept returns and offer refunds or exchanges under the following conditions:

• Eligibility: Returns are accepted for eligible products within 30 days from the date of delivery for physical products or 7 days from the date of purchase for digital or subscription products.
• Condition: Physical products must be unused, in their original packaging, and in the same condition as when received. Digital products and subscriptions are subject to specific terms outlined below.
• Proof of Purchase: A valid order number or receipt is required for all returns and refunds.

2. Physical Product Returns

If you are not satisfied with a physical product, you may return it within 30 days of delivery.

How to Return a Physical Product

1. Contact Us: Email us at support@fitfrhome.com with your order number, the product you wish to return, and the reason for the return.
2. Return Approval: We will review your request and provide a Return Merchandise Authorization (RMA) number and return instructions within 3-5 business days.
3. Ship the Product: Package the product securely, include the RMA number, and ship it to the address provided. You are responsible for return shipping costs unless the product is defective or the return is due to our error (e.g., wrong item shipped).
4. Inspection and Refund: Once we receive and inspect the returned product, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-7 business days.

Non-Returnable Physical Products

The following physical products are non-returnable unless defective:

• Products marked as “final sale” or “non-returnable” at the time of purchase.
• Personalized or custom-made products.
• Products that have been used, damaged, or are not in their original condition.

3. Digital Products

Due to their nature, digital products (e.g., downloadable content, online courses) are generally non-refundable unless:

• The digital product is defective or does not function as described.
• You were charged in error (e.g., duplicate purchase).

To request a refund for a digital product:

• Contact us at support@fitfrhome.com within 7 days of purchase with your order number and a description of the issue.
• We will review your request and, if approved, issue a refund to the original payment method within 5-7 business days. You can keep the product unless it’s described differently on a product page.

4. Subscription Products

For subscription products (e.g., recurring membership plans), the following refund terms apply:

• Initial Purchase: You may request a refund for the initial subscription payment within 7 days of purchase, provided you have not actively used the subscription benefits (e.g., accessed premium content or services).
• Recurring Payments: Refunds for recurring subscription payments are not offered unless charged in error. You may cancel your subscription at any time to prevent future charges (see Cancellation Policy below).
• Free Trials: If your subscription includes a free trial, no payment is required during the trial period. You can cancel before the trial ends to avoid charges. Refunds are not available for charges incurred after the trial period.

To request a subscription refund:

• Email support@fitfrhome.com with your order number and reason for the refund request.
• If eligible, refunds will be processed within 5-7 business days to the original payment method.

Subscription Cancellation

You can cancel your subscription at any time to avoid future charges:

1. Log in to your account at https://fitfrhome.com/my-account/.
2. Navigate to Subscriptions and select Cancel for the relevant subscription.
3. Alternatively, contact us at support@fitfrhome.com, and we will assist with cancellation.
   Cancellation takes effect at the end of the current billing cycle, and no further charges will be applied.

5. Defective or Damaged Products

If you receive a defective, damaged, or incorrect physical product:

• Contact us at support@fitfrhome.com within 7 days of delivery with your order number, a description of the issue, and photos of the product (if applicable).
• We will provide a prepaid return shipping label or arrange a replacement, depending on availability.
• Refunds or replacements will be processed within 5-7 business days after we receive the returned product or verify the issue.

6. Refunds

• Processing Time: Approved refunds are processed within 5-7 business days to the original payment method. Depending on your bank or card issuer, it may take an additional 3-10 business days for the refund to appear in your account.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.
• Partial Refunds: In some cases (e.g., missing accessories or used products), we may issue a partial refund at our discretion.

7. Non-Refundable Items

The following are non-refundable unless otherwise stated:

• Gift cards.
• Final sale items.
• Personalized or custom-made products.
• Digital products after the 7-day refund period or if used.
• Subscription payments after the 7-day initial purchase period or for recurring charges.

8. Contact Us

If you have questions about our Refund and Returns Policy or need assistance with a return or refund:

• Email: support@fitfrhome.com
• Response Time: We aim to respond within 3-5 business days.

9. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised “Last Updated” date.

Last Updated: May 5, 2025

---

This Refund and Returns Policy is designed to ensure a fair and transparent process for our customers. Thank you for choosing FitFrHome!