Privacy Policy

Privacy Policy

At FitFrHome (https://fitfrhome.com), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, sign up for a subscription, or interact with our services. Please read this policy carefully to understand our practices regarding your personal information.

Last Updated: May 5, 2025

1. Information We Collect

We collect information from you in the following ways:

a. Information You Provide

• Personal Information: When you create an account, place an order, subscribe to a membership, or contact us, we may collect:
  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (e.g., credit card details, processed securely via our payment gateway)
  • Account login credentials (username and password)
• Subscription Information: For subscription products, we collect details about your subscription plan, billing frequency, and payment method.
• Communication Data: Information you provide when you contact us via email (support@fitfrhome.com), contact forms, or customer support channels.

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• Usage Data: Information about your interaction with the website, such as pages visited, time spent, and referral URLs.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze site performance, and deliver personalized content. See our Cookies Policy below for details.

c. Information from Third Parties

We may receive information from third-party services we use, such as:

• Payment Processors: WooPayments (powered by Stripe) processes payment information securely.
• Analytics Providers: Tools like Google Analytics provide aggregated data on website usage.
• Marketing Partners: If you interact with our ads or email campaigns, we may receive data from platforms like Mailchimp or social media networks.

2. How We Use Your Information

We use your information to:

• Process Transactions: Fulfill orders, process payments, and manage subscriptions, including sending order confirmations and invoices.
• Manage Subscriptions: Administer your subscription plan, process recurring payments, and send renewal or cancellation notices.
• Provide Customer Support: Respond to your inquiries, resolve issues, and process returns or refunds.
• Improve Our Services: Analyze website usage and customer feedback to enhance our website, products, and user experience.
• Communicate with You: Send transactional emails (e.g., order updates), promotional offers, newsletters, or subscription-related notifications (you can opt out of marketing emails at any time).
• Personalize Your Experience: Tailor content, recommendations, and ads based on your preferences and browsing behavior.
• Ensure Security: Detect and prevent fraud, unauthorized access, or other illegal activities.
• Comply with Legal Obligations: Meet regulatory requirements, such as tax reporting or data protection laws.

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties that help us operate our business, such as:
  • Payment processors (e.g., Stripe via WooPayments) to process transactions securely.
  • Shipping partners to deliver physical products.
  • Email and marketing platforms (e.g., Mailchimp) to send communications.
  • Analytics providers (e.g., Google Analytics) to analyze website performance.
  • Hosting and IT providers to maintain our website.
• Legal Compliance: We may disclose information if required by law, such as in response to a court order, subpoena, or regulatory request.
• Business Transfers: If FitFrHome is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice to you where required.
• With Your Consent: We may share your information with other parties if you explicitly agree (e.g., for a partnered promotion).

All third parties we share data with are required to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect data. Cookies are small text files stored on your device that help us:

• Remember your preferences and login details.
• Track website usage for analytics.
• Deliver personalized ads.

Types of Cookies

• Essential Cookies: Necessary for the website to function (e.g., maintaining your cart or login session).
• Performance Cookies: Collect anonymized data to improve site performance (e.g., Google Analytics).
• Marketing Cookies: Used for targeted advertising and tracking across websites.

Managing Cookies

• You can manage cookie preferences through our cookie consent popup (displayed on your first visit) or your browser settings.
• Disabling cookies may affect website functionality, such as cart or checkout features.
• For more details, contact us at support@fitfrhome.com.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Restriction: Request that we limit the processing of your data.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing for marketing or other purposes.
• Withdraw Consent: Withdraw consent for data processing where applicable.

To exercise these rights, contact us at support@fitfrhome.com with your request and proof of identity. We will respond within 30 days (or as required by law, e.g., GDPR’s one-month timeline).

Specific Regulations

• GDPR (EU/EEA Residents): If you are in the European Economic Area, you have the above rights, and we process your data based on legitimate interests, consent, or contractual necessity. Our legal basis for processing is outlined in our records, available upon request.
• CCPA (California Residents): If you are a California resident, you have the right to know what data we collect, request deletion, and opt out of data sales (we do not sell data). Contact us to exercise your “Do Not Sell My Personal Information” rights.
• Other Regions: We comply with applicable data protection laws in regions where we operate or ship (e.g., USA, Poland).

6. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• Encryption of payment information via SSL/TLS during transmission.
• Secure storage of personal data on protected servers.
• Access controls to limit data access to authorized personnel only.

However, no online system is 100% secure. If we detect a data breach, we will notify affected users and relevant authorities as required by law (e.g., GDPR’s 72-hour notification rule).

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Transactional Data: Retained for 7 years to comply with tax and accounting laws.
• Account Data: Retained until you request deletion or your account is inactive for 2 years.
• Subscription Data: Retained for the duration of your subscription and up to 1 year after cancellation, unless required for legal purposes.
• Analytics Data: Anonymized data may be retained indefinitely for statistical purposes.

You can request deletion of your data at any time, subject to legal retention obligations.

8. International Data Transfers

FitFrHome is based in [Your Country, e.g., USA or Poland]. If you are located outside our base country, your data may be transferred to and processed in regions with different data protection laws. We ensure such transfers comply with applicable laws, using:

• Standard Contractual Clauses (SCCs) for transfers to non-EEA countries (GDPR compliance).
• Agreements with third-party processors (e.g., Stripe) that meet data protection standards.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, payment processors). We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing information.

10. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly. Contact us if you believe we have inadvertently collected data from a child.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

• Email: support@fitfrhome.com
• Response Time: We aim to respond within 3-5 business days.

For data protection rights requests, include your name, contact details, and proof of identity.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or services. Updates will be posted on this page with the revised “Last Updated” date. We will notify you of significant changes via email or a website notice, where required.

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Thank you for trusting FitFrHome with your personal information. We are committed to keeping your data safe and respecting your privacy.